SHIPPING & RETURNS POLICY

effective date: 10 October 2024

INSTINKT aims to process and ship orders as quickly as possible.
Processing times may vary depending on product availability and location.
Shipping times may vary depending on destination and shipping carrier.
Once an order has been shipped, customers will receive a confirmation and tracking information where available.
INSTINKT is not responsible for delays caused by customs, shipping carriers, or circumstances outside our control.

Returns

Due to the nature of safety products, returns may be limited to ensure product integrity.
Returns may be accepted if:

  • The item is unused
  • The product is in its original condition and packaging
  • The return request is made within [X] days of delivery

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and order details so we can assist you.

Contact

For any shipping or return inquiries, please contact:

contact@instinkt.one